Loading... Please wait...

FAQs

Frequently Asked Questions


Animal Questions:

1. How do you euthanize your animals?

When the time comes to euthanize our rodents, we use CO2 as a quick and humane method. This is an accepted industry standard. 

2. How do you ensure high-quality rodents?

We carefully monitor the environment to ensure healthy rodent growth and development. Our rodents are exclusively fed a scientifically formlated rodent diet. Regular examinations and sample product lab testing we check and recheck the internal quality and health of our rodent colony.

We also retain quality with quick freezing and special insulated shipping containers which ensures your pet's food arrives completely frozen, perfectly ready for your pet.

3. What do you feed your mice?

We feed FRM rodent feed to our breeder colony. This feed is scientifically formulated and has steller reptuation as one of the best rodent diets available. We also offer this product to our customers who wish to raise their own live rodents.

4. How long will the rodents last in my freezer?

We ship all our rodents in thick, resealable plastic freezer bags for your convenience. These are sealed with very little air in them to prevent freezer burn. By carefully tightly resealing the freezer bags after each use, the rodents should keep for 12 months or longer.

5. What is the best way to thaw out frozen rodents?

There are a couple of options for thawing frozen feeders:

#1 - Remove the rodents from the packaging and place into its own separate ziploc bag. Then float the bag of frozen rodents into the water. The water should be warm, not burning hot or scalding. Mice will typically thaw in less than hour, while larger rats may take 3+ hours.

#2 - Take your rodents out of the packaging in the morning and put into into the refrigerator to thaw throughout the day. In the evening, the feeders should be thawed and it will only take a short amount of time to warm them using method #1.

5. Are your rodent sizes the same as other online sellers or petshops?

Many times, rodent distributors will vary widly on the sizes of their rodents that may have the same names. This can make comparison difficult. In the product description of our rodents, you will find a a range of grams that each individual mouse or rat weighs

In order to compare prices between companies that sell frozen rodents, it is important that you check the weight listed for each rodent, and then compare prices of products that are of around the same weight. Note what unit of measure is being used, grams are most often employed.

6. Do you also sell live rodents?

Yes! Live rodents must be picked up from our facilities which are located in northern Georgia. Just call or email to set up an appointment time and we will be glad to help you. We also offer our customers the same excellent feed and bedding we use at our facilities.

Pricing and Payment Questions

1. How much are your rodents? What about group discounts?

We offer great discounts based on the quantity of each product that is ordered, which adds up to a noticable savings. If you look at the individual product description page for each rodent, you will find bulk pricing quotes. Also, filling your shipping box to capacity saves you in shipping costs. With the combination of buying in bulk and filling your boxes to capacity, you can dramatically save on your rodent order with us.

2. "Do you ever have any special sales at MiceDirect?"

We do have sales and special promotions that we run at various times throughout each year. You will be able to see our sales and special items highlighted on the front page of our web site and throughout the shopping cart. If you sign up to receive our newsletter, you will find that to be a very good way to get early notification of up-coming sales and promotions and to stay on top of all the great deals we have to offer you here at MiceDirect.

3. "Is there a minimum amount of rodents that are required to order from your company?"

No, there is no minimum order. However, to maximize your savings, it is to your advantage to fill your box with more rodents. The weight of the rodents has very little effect on your overall S&H costs.

4. "Do you accept credit cards? What about personal checks?"

We are pleased to offer several different options for your payment convenience. We accept VISA and MasterCard and we are also registered merchants with Pay Pal. We do not accept C.O.D. and all orders must be paid for in advance. For orders that will be picked up in person at our facilities, please call us at 1-888-747-0736 to set up an appointment and to discuss payment options.

5. "What is your guarantee policy?"

Our policy is 100% satisfaction guarantee. We want to earn and keep your business.

When your order arrives, please check it right away and call us at 1-888-747-0736 if there are any problems at all with the quality of our products and we will refund 100% of your purchase price. Requests for reimbursement and replacement must be made within 24 hours of receiving your shipment, as we cannot be held responsible for shipments that are left unchecked for several days or not picked up within 24 hours of delivery.

Shipping and Packaging Questions

1. "How does MiceDirect package and ship its products?"

We take great care in the way we package and prepare every order of our frozen feeders for shipment. First of all, we freeze our rodents immediately after a quick, painless euthanization with carbon dioxide. We then pack the frozen feeders into thick, resealable plastic freezer bags, which we manually remove as much air from as possible and then fully seal. The resealable bags were chosen to allow you convenience and flexibility to use each rodent as you need it. We ship all of our products with dry ice to keep them frozen, and use the type of shipping you select and distance from our facilities in northern Georgia to your home to determine the proper amount of dry ice needed to keep it frozen. We use special industry-standard insulated coolers to pack the frozen feeders and the dry ice into to ship them to you in a guaranteed frozen condition.

2. "When does MiceDirect ship?"

Our shipping days are Monday and Tuesday of each week. The shipment date for your order is determined by when the order is received and on the destination of the products. If an order is received after our ship days for that week, it will be shipped on the following Monday or Tuesday. A shipment that is over a 3 day ground must be shipped 3 day select. If you would like to determine how many days a shipment will take, go to www.ups.com and visit the shipment page and go to "calculate time".

3. "How do I safely discard the dry ice in the shipping box?"

It is important that you wear gloves whenever you handle dry ice, as it is extremely cold (the temperature is -109.3 ° F.) and is a skin irritant. Because it is so cold, it can cause severe frostbite or burns...so avoid contact with skin, mouth, eyes, and clothing. And, of course, never eat or swallow dry ice. As dry ice melts, it produces a carbon dioxide gas, so it is very important to use it in open or well-ventilated areas so that you don't risk suffocation or serious injury. Also, do not place the dry ice in an air-tight container as that could lead to it exploding. If you use these mostly common sense precautions, you should have no problem with the dry ice.

General Rodent, Reptile, and Bird of Prey Questions

1. "Why feed reptiles frozen rodents over live ones?"

Although some people mistakenly believe that live food is better than frozen for their birds of prey and reptiles, frozen rodents are actually the preferred choice of many professional breeders, wildlife rehabilitators, zoos, and hobbyists. They prefer frozen rodents because of their convience (they can be stored easily in large quantities, they are easier and cheaper to receive as shipments, they are humanely pre-killed and so don't require difficulty in euthanizing), because it takes away the many drawbacks of either having to maintain a live animal colony or repeatedly go to the pet shop for small numbers of live animals, because they end up being a better choice economically, and finally, but most importantly, because they are a safer and healthier choice for the animals under their care. Often live prey will fight back and bite or scratch and wound the reptile, and animals caught live or bought from unreliable sources may harbor all sorts of diseases and parasites that could then be transmitted to the bird of prey or reptile that ingested them.

Many people assume that live food will always be better for birds of prey and for reptiles than frozen food because that is what they eat in the wild. However, what they do not take into account is that we have already changed the rules of the game when we bring these animals into captivity and we at that point take on the responsibility for their health and safety. Yes, animals do not eat frozen food in the wild. But neither do they live in cages or man-made habitats, and they often die in the wild from wounds from feisty prey or from parasites and diseases that are transmitted by prey in the wild.

3. "How difficult is it to switch our reptiles from live feeders to frozen feeders?"

First of all, it is crucial to make sure that your frozen feeder is fully thawed. Some people have found it helpful to make sure it is still warm from the warm water or microwave rather than totally cooled off. The first step is to use a pair of hemostats to dangle the food in front of your pet, moving the food to tease it as if it were a live animal. If that does not work for you, check out our article on "Frozen vs. Live" in our Articles section of our site or give us a call toll-free at 1-888-747-0736 and we would be more than happy to assist you in this or in any other area that you may need advice in feeding or caring for your reptiles or birds of prey.

4. "How do I move a reptile from other sources of food to feeding on live rodents?"

One of the best ways we have found to approach this issue is to take the food you normally feed to your pet and rub it's scent on the rodent. Often that is enough to convince the predator that the rodent is a good prey. If that is not effective, you may get some other ideas by reading the article on "Frozen vs. Live" in our Articles section of our site (from "Feeding Prekilled vs. Live Prey" by Melissa Kaplan) or you can give us a call toll-free at 1-888-747-0736 and we would be more than happy to share our experience as real rodent pros and assist you in this or in any other area that you may need advice regarding feeding or caring for your reptiles or birds of prey.

Web Site Questions

1. "How do I find what I am looking for on your web site?"

When you come to our site, you will see links or section titles on the left-hand side that will take you to the various parts of our site. Just click on them to go to each part of the site. Every page has a menu of links on it to guide you.

2. "Is ordering online with MiceDirect secure?"

Our shopping cart is very secure and is certified, through our host provider Powweb, by Equifax Secure Certificate Authority. When you are using our shopping cart, as well as any other secure site on the web, you will know it is secure when you see a lock icon in the bottom right of your screen or notice that the url path changes from the normal http:// to https:// (the "s" stands for secure). To view the certification, double click on the lock icon.

However, if for any reason you would prefer not to order your shipment online, please feel free to give us a call, toll-free, at 1-888-747-0736 and we would be happy to take your order by phone instead.

3. "Does MiceDirect ever give or sell my personal information to other companies?"

No, we value our customer's right to privacy and security and we will never sell or give away your information to a third party without your permission. For more information about our policies and how we use your personal information, please take a look at our policies in our "Privacy Notice" section.

4. "Why is my birth date required when signing up?"

In order to comply with U.S. law concerning the storage of personal data of children under the age of 13, we require our customers enter their birth date.

5. "Who designed your web site and where did you get your online shopping cart?"

Our web site was created by Visionspin LLC. They used Zen Cart as the basis for the shopping cart and then adapted it to fit our needs.

Misc.Questions

"At the bottom of the web page, you have a logo for "Biggers & Callaham, LLC" and it said that you were a Biggers & Callaham company. Who or what is Biggers & Callaham?"

Biggers & Callaham is the parent company of several dba's, including this one (MiceDirect), and the North Georgia Corn Maze (Come and check it out! You will have an unforgetable adventure!). Even though our various businesses are diverse, they all share in common our reputation for reliablity, quality products and service, and our absolute commitment to integrity.